Scott McClure, Graduated from Federal Way High School in 1985. From there I went to ITT Technical School in Seattle. I graduated with Academic Honors receiving an Associate of Applied Science Degree in Electronic Engineering Technology.I originally went to ITT to sign up for the computer programming class but was soon starting the Electronics Engineering Technology Class. My first job was as a video technician repairing TV's and VCR's. I still laugh about the first vcr's using computer chips that I worked with in school. The Z-80 and 8088 processors. Back then I couldn't imagine fixing computers with the thought of aligning floppy drives or replacing transistors to be kind of silly. Back in the day at ITT we did have to find the actually bad transistor on our lab computer and replace it. You would never be able to do that on a new pc but back in the day it was pretty fun.With the new technology and the internet it makes the repair business very interesting and challenging. What sets myself and my company aside from the other 300+ computer repair people in the phone book is the knowledge of the very basic workings of the computer from the bios all the way to the processor and machine code. If more people understood the basics they would be much better equipped to keep things running and working properly.The newer certifications are nice but they only teach the certifying companies own agenda. Those certifications are nice extra knowledge but you really need to understand the basics of electronics and computing to be able to fully understand the bigger picture of why things are not working the way they should.Lately I have been mostly studying the online training at APC. They really seem to have a better grasp on what causes troubles than any of the other vendor's or training sources. The key problem I see with offices is the lack of Network Critical Physical Infrastructure (NCPI). I.E. surge protectors, battery backups, and network security. It seems sales people are so desperate to get a commission they sell anything to anybody with no thought of if it is the "right size", cost effective or even needed.I look forward to working with new companies and help them achieve their business goals without being slaves to the technology that should be serving their business not sucking up all the resources and profit.